CA Privacy Notice for Website Visitors, Media Subscribers and Business Representatives - DoubleLine

Updated March 31, 2023

The purpose of this Privacy Notice (“Notice”) is to inform (1) visitors of the DoubleLine (the “Company,” “our,” “we,” or “us”) website and our media subscribers, and (2) representatives of companies that we conduct business with, of the categories of personal information we collect and the purposes for which we use such personal information. This Notice is intended to comply with all applicable laws, such as the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, “CCPA”). If any provision below conflicts with a legal requirement, then the Company will comply with applicable law.

1. Collection and Use of Personal Information for Business Purposes

The Company may receive, use, and disclose your personal information for business purposes only and consistent with applicable laws. Where the Company discloses personal information to third parties, it does so for the same business purposes described below and where appropriate, requires that such parties maintain its confidentiality and maintain appropriate systems and processes to ensure its security and protection.

For DoubleLine Website Visitors and Media Subscribers:

Categories of Personal Information Collected	Sources of Information	Purposes for Collection
Contact Information: such as your name; employer or the business you represent; home, work, e-mail address; and telephone numbers.	From you; and your employer or the business you are representing.	We will use this information to support our routine business operations; promote our products and services; create and maintain records; and communicate with you.
Personal Identifiers: such as your internet protocol ("IP") address; and usernames or other online identifiers.	From you; your internet service provider; and social media and other online service providers.	We will use this information to identify you; support our routine business operations (e.g., operate our websites, etc.); promote our products and services; and comply with applicable legal, regulatory and reporting requirements.
Internet Activity Information: such as your internet service provider; geolocation; browsing history; search history; and activities involving our websites, social media accounts and electronic communications.	From you; cookies, beacons, pixel tags and other similar technologies linked to your IP address or web browser; and social media and other online service providers.	We will use this information to support our routine business operations (e.g., operate our websites, etc.); promote our products and services; and comply with applicable legal, regulatory and reporting requirements.
Communications: such as your messages and comments in our systems and social media accounts.	From you; social media platforms; and our system records.	We will use this information to support our routine business operations; and comply with applicable legal, regulatory and reporting requirements.

For Business Representatives:

Categories of Personal Information Collected	Sources of Information	Purposes for Collection
Contact Information: such as your name; home, work, e-mail address; and telephone numbers.	From you; your employer or the business you are representing; and marketing vendors.	We will use this information to support our routine business operations; promote our products and services; create and maintain records; and communicate with you.
Professional Background Information: such as your employer, job title, work experience; education; professional designations, licenses and memberships; and other qualifications.	From you; your employer or the business you are representing; background check and marketing vendors; government and regulatory agencies; and industry organizations.	We will use this information to assess your background and qualifications; create media content; and comply with applicable legal, regulatory and reporting requirements.
Personal Identifiers and Other Information: such as your full name or alias; social security, driver's license or passport numbers, or copies of and other information from such; date of birth; signature; investments and ownership interests; and criminal and other adverse information.	From you; your employer or the business you are representing; background check vendors; and government and regulatory agencies.	We will use this information to identify you; create and maintain records; and comply with applicable legal, regulatory and reporting requirements (e.g., anti-money laundering laws and regulations, etc.).
Health and Travel Information: such as your vaccine and pandemic-related health information; and business transportation and accommodations or other travel information.	From you; and your employer or the business you are representing.	We will use this information to support our routine business operations (e.g., pandemic prevention, etc.); assist with travel arrangements; and comply with applicable legal, regulatory and reporting requirements.
Media and Communications: such as your messages in our systems and social media accounts; and video and audio recordings.	From you; and our system and social media records, whether managed internally or through an outside company.	We will use this information to support our routine business operations; create media content; and comply with applicable legal, regulatory and reporting requirements.

The categories of third parties to whom we disclose your personal information depend on, among other things, our relationship or interaction with you. Such third parties may include the following:

Companies we engage to process the purposes for which we collect your information.
Professionals we engage for legal and regulatory purposes.
Prospective and existing clients.
Government and regulatory agencies.

2. California Privacy Rights

If you are a California resident, the CCPA provides you with the following rights with respect to your personal information:

The right to know what personal information we have collected, used, or disclosed about you.
The right to request that we delete any personal information we have collected about you, subject to certain exceptions.
The right to correct inaccurate personal information about you.

3. No Sale of Personal Information

We do not “sell” your personal information or “share” your personal information for cross-context behavioral advertising, as those terms are defined in the CCPA.

Because we do not “sell” or “share” personal information, we do not have an obligation under the CCPA to accept requests not to sell or share your personal information.

4. Sensitive Personal Information

Your sensitive personal information will not be used for any additional purposes that are incompatible with the purposes listed above, unless we provide you with an updated Notice with those additional purposes.

5. Submitting Requests

You may submit requests to delete or to know the personal information we have collected about you by emailing us at Privacy@DoubleLine.com or by contacting our toll-free telephone number at 1 (800) 285-1545.

We will respond to your request in compliance with the requirements of CCPA or other applicable law.

6. Verification of Your Identity

When you exercise your rights and submit a request to us, we or our partners will verify your identity and may ask for your name, telephone number, email address and other applicable identifying information. We also may use a third-party verification provider to verify your identity.

We will inform you if we are unable to verify your identity.

7. Non-Discrimination

If you make a request under the CCPA, we will not discriminate against you in any way. For example, we will not impose penalties or offer different benefits or services based on your submission of a request.

8. Authorized Agents

You may permit an authorized agent to submit a request on your behalf. In such cases, we will require your agent to provide us with applicable documentation, such as a power of attorney or your written instructions with your notarized signature, to evidence your agent’s authority to act on your behalf. We may also contact you to verify your agent’s authority or the request that was submitted to us. In order to protect your privacy and the confidentiality of your personal information, we will not process requests without adequate verification.

9. Automated Decision-Making

We generally do not use automated decision-making technology, as that term is referenced in the CCPA. If we make use of automated decision-making technology, you will be informed through an updated Notice.

10. Record Retention

We may retain your personal information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements. We strive to retain your personal information no longer than is reasonably necessary to carry out the purposes listed in this Notice or as required by law. The criteria used to determine our retention periods include: (a) the length of time we have an ongoing relationship with you and provide services, (b) whether there is a legal obligation to which we are subject, and (c) whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

11. Privacy Policy Changes

DoubleLine reserves the right to modify its privacy policies and practices at any time, but in the event that there is a change that affects the content of this Notice materially, DoubleLine will inform you of such changes in accordance with applicable law.

12. Questions

If you have any questions about this Notice, or to request it in another format, please contact Privacy@DoubleLine.com or 1 (800) 285-1545.